A market in its
entirety is too broad in scope for any but the largest companies to tackle successfully.
The best strategy for a smaller business is to divide demand into manageable
market niches. Small operations can then offer specialized goods and services
attractive to a specific group of prospective buyers.
There are undoubtedly
some particular products or services you are especially suited to provide.
Study the market carefully and you will find opportunities. As an example, surgical
instruments used to be sold in bulk to both small medical practices and large hospitals.
One firm realized that the smaller practices could not afford to sterilize instruments
after each use like hospitals did, but instead simply disposed of them. The firm's
sales representatives talked to surgeons and hospital workers to learn what
would be more suitable for them. Based on this information, the company developed
disposable instruments which could be sold in larger quantities at a lower
cost. Another firm capitalized on the fact that hospital operating rooms must
carefully count the instruments used before and after surgery. This firm met
that particular need by packaging their instruments in pre-counted, customized
sets for different forms of surgery.
While researching
your own company's niche, consider the results of your market survey and the
areas in which your competitors are already firmly situated. Put this
information into a table or a graph to illustrate where an opening might exist
for your product or service. Try to find the right configuration of products,
services, quality, and price that will ensure the least direct competition.
Unfortunately, there is no universally effective way to make these comparisons.
Not only will the desired attributes vary from industry to industry, but there
is also an imaginative element that cannot be formalized.
For example, only
someone who had already thought of developing pre-packaged surgical instruments
could use a survey to determine whether or not a market actually existed for
them.
A well-designed
database can help you sort through your market information and reveal
particular segments
you might not see otherwise. For example, do customers in a certain geographic
area tend to purchase products that combine high quality and high price more frequently?
Do your small business clients take advantage of your customer service more often
than larger ones? If so, consider focusing on being a local provider of high
quality goods and services, or a service-oriented company that pays extra
attention to small businesses.
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